Incident helpline - how does it work?
The members’ Incident Helpline offers legal and insurance assistance to members who have been involved in an incident whilst participating in an AMA event and, where appropriate, advice and representation from professional personal injury lawyers and insurers will be arranged.
Who is it available to?
Members that take up the option of Personal accident Insurance cover with PLUS Membership, whilst at and participating in AMA approved events.
Incident Helpline - the details
Your membership details and a brief description of the incident must be submitted by email and a report sent immediately to our appointed solicitors and/or insurers.
An Incident Information Form will then be sent to you within 24 hours of reporting the incident, which you should complete and return without delay. As there are sometimes disputes about liability after the event the form that you receive will be used by both solicitors and insurers.
If you have been involved in a camping, driving or riding incident you should, if possible, make a record of the time and place of the incident and details of any other vehicle(s)/property or person(s) involved.
You should not have any discussion with the other party with regard to liability. You may, however, provide contact details for AMA’s Legal & Insurance Officer who will be able to provide appropriate insurance details to a potential claimant. Contact details are as follows :
Legal & Insurance Officer
PO Box 6421
Yatala DC QLD 4207
T: 0488 196 944
Always make sure you obtain:
Contact details for the Third Party driver(s), rider(s), etc
Make, model and registration number of any vehicle(s) involved
Insurance details of the driver(s), rider(s) and vehicle(s) involved
Contact details for all witnesses
Details of the incident location - including photos of the location, road defect(s), etc
We recommend that all incidents are reported to the police immediately and where insurance particulars are not obtained from the other person(s) at the scene of an incident they should be obtained at the very earliest opportunity. If the other party fails to provide this information or you have any concerns that the information given to you is incorrect or incomplete, this should be reported to the police immediately.
If you would like to receive the support of the AMA’s solicitors and/or insurers, you must report the incident to the Incident Helpline within 12 days of the incident.